OUR STORY

DELIVERY QUESTIONS

Do you offer a delivery service?

Yes, we deliver across the UK. As we are located within London we are also able to provide a quicker delivery service and possibly shorter notice times for orders.

How long does delivery take?

Once you place your order, we will email you and let you know which date we plan to deliver your Mochi. You can then let us know if this date is good for you. It normally takes around 2 to 5 days for us to start preparing your Mochi. The delivery outside of London will be done via a next day courier service. Within London our team will most likely deliver by hand.

Can we ask for delivery for a certain date?

Indeed. If you would like the delivery for a certain date just mention it to us in the notes section when you checkout. We will then try our best to get them delivered to you on your chosen date.

What happens if I miss my delivery?

It’s always best to make sure someone is available to receive the goods at home. However, if you do miss the delivery follow instructions given by driver.

Can I change my order after I've placed it?

It’s possible. The sooner you let us know the better. Email us at info@ainomochi.com and we’ll see what we can do.

Do you offer a weekend delivery service

Yes we do. Within our London radius a weekend delivery will be free of charge. However if you are outside our personal delivery radius then we can arrange a weekend delivery via our courier service. Though this will cost a bit more. Someone will email you after you have placed your order and explain how to pay for the extra weekend delivery charge.

If i want my Mochi on a certain date how many days in advance should i order?

The more notice the better but around 4 to 5 days notice is most likely enough.

MOCHI QUESTIONS

How long does the mochi last?

Fresh is best! However, our mochis can be enjoyed within 2-3 days from the day you receive the Mochi. Keep them refrigerated.

Are your mochis vegetarian and Halal?

Of course! All our mochis are vegetarian and Halal friendly.

Do you have vegan flavours?

Yes we do! Check them out on our online shop.

Are your mochis gluten free?

Mochi rice is naturally gluten free. However, some of our fillings are not. Best check the allergy info for each mochi flavour.

Do your Mochi contain Preservatives & Additives?

Nope. None of our Mochi contain any Preservatives or Additives. All our Mochi are 100% Natural. Its always best to eat Natural.

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