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OUR STORY

DELIVERY QUESTIONS

Do you offer a delivery service?

Yes, we deliver across the UK. As we are located within London we are also able to provide a quicker delivery service and possibly shorter notice times for orders.

How long does delivery take?

Once you place your order, we will email you within a day to let you know what date the delivery will be with you. If this date is not suitable just simply reply back with a date which works for you. It normally takes between 2 to 4 days to get the mochi to you & all deliveries are done on a next day service.

Can we ask for delivery for a certain date?

Yes. If you would like the delivery for a certain date just mention it to us in the notes section when you checkout. We will then try our best to get them delivered to you on your chosen date. If we can not meet your chosen date we will email you within the day.

What happens if I miss my delivery?

It’s always best to make sure someone is available to receive the goods at home. However, if you are not home we do instruct our driver to leave the mochi in a safe place. This is an option you should also choose when you get the order tracking in the morning.

Can I change my order after I've placed it?

It’s possible. The sooner you let us know the better. Email us at info@ainomochi.com and we’ll see what we can do.

Do you offer a weekend delivery service

Yes we do, within our London radius. If you are outside of our personal delivery radius then we can arrange a Saturday delivery via our courier APC,  however there will be an extra charge.

 

If i want my Mochi on a certain date how many days in advance should i order?

The more notice the better but around 4 to 5 days notice is most likely enough.

MOCHI QUESTIONS

How long does the mochi last?

Fresh is best! However, our mochis can be enjoyed within 2-3 days from the day you receive the Mochi. Keep them refrigerated.

Are your mochis vegetarian and Halal?

Of course! All our mochis are vegetarian and Halal friendly.

Do you have vegan flavours?

Yes we do! Check them out on our online shop.

Are your mochis gluten free?

Mochi rice is naturally gluten free. However, some of our fillings are not. Best check the allergy info for each mochi flavour.

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